Sergel strives to be the ultimate Nordic partner, with comprehensive debt collection services and the promotion of long-term collaborations. Through advanced technology and a strategic approach, Sergel delivers efficient and transparent solutions that create added value for customers across the Nordic region.
We at Sergel strive to be the ultimate partner by constantly improving our presence across the Nordic region and offering a holistic service. We realize that collaboration is essential to achieve superior results and meet the customer’s needs in the best possible way. A successful partner is one who can offer strategic solutions and work towards common goals that benefit the customer.
In a market characterized by intensive competition and continuous change, it is crucial to have a strong collaborative culture that can be adapted to different markets, countries and customer needs. This makes us a reliable partner for long-term and successful collaborations.
“Thanks to Sergel’s strategic approach, we are always one step ahead. Our dedicated team is carefully assembled to meet each customer’s unique name. We have broad expertise which together gives us a holistic and efficient approach to debt collection. The specialists in each market are experts who know the local conditions and culture. This enables us to deliver solutions and give our customers a competitive advantage, regardless of market and country,“ says Tore Bye Commercial Director Sergel Norge.
A proactive approach is the key to being a reliable Nordic debt collection partner. Sergel takes the initiative and acts quickly to ensure effective and fair solutions for both customers and end customers.
“A strategic business partnership involves long-term commitment and investments in cooperation to create sustainable solutions. We design a model with strategic, tactical and operational plans, monitoring and meetings. We proactively act at various levels according to our agreed customer service model. Through continuous development of our products and services free up time for our customers to focus on their core business. We promote development ideas and dare to challenge existing work methods. As a Nordic partner, we combine local service with insights from other countries to improve our local cooperation trust is the key to a successful collaboration,” says Erkki Apo, Senior Sales Manager Sergel Finland.
With resources and expertise from all the Nordic countries, Sergel creates a dynamic and innovative corporate culture where interdisciplinary learning and exchange of experience play a central role. This makes us even more able to offer cost-effective and value-creating credit administration processes for our Nordic customers.
“Sergel offers a comprehensive debt collection service with a high degree of automation and good integration options. Through machine learning and our own scoring models, as well as significant development in AI, we ensure an efficient debt collection process with digital, user-friendly solutions for both customers and end users. Using automated routines, comprehensive reporting tools and integrations, Sergel offers a transparent and efficient process where the customer gets access to data and key information in real time. Our open customer service API is designed so that the customer can retrieve real-time information about a debt collection case via their own desktops,” says Johan Anrog, Nordic Bid Manager Sergel.
Sergel’s open customer service API has been used, among other things, to reduce operating costs and simplify the process for one of our Nordic customers. “We created an integration between our customer web interface (Sergel Online) and the customer’s own interfaces. The integration meant that the customer gained access to Sergel Online without having to log in via our web interface first. The result was a simplified process where over 300 users save time by not having to log in via the web interface to reach Sergel Online. The new simplified login process resulted in significant time savings for Sergel’s customer and is an example of how we deliver an “Effortless Experience,” says Johan Anrog in conclusion.
By integrating our specialists and resources across the Nordic region, we strive to be the most reliable and innovative partner for our customers, regardless of their geographic location. This Nordic presence, together with deep collaboration, enables continuous delivery of solutions and strong relationships, which drives success for both us and our customers.
Contact
Christian Hagegård
Nordic Head of Marketing
[email protected]
+46 76 141 21 05
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