An AI assistant will also come to Xbox, The Verge has revealed after gaining access to internal documents.
Ask for help
The AI is the first step in bringing such functionality to the Xbox platform and associated services. Primarily, it will respond to service inquiries as it is connected to Microsoft’s help directory, but it can actually also refund money spent on games. The helper robot is animated to better fit into an entertainment environment.
Microsoft later confirmed that it is testing an “Xbox Support Virtual Agent,” an “internal prototype in the form of an animated character that can query Xbox Support topics by voice or text. The prototype makes it easier and faster for players to get help with support topics using natural language, and pull information from existing Xbox support pages,” explains Haiyan Zhang, Head of Game AI at Xbox.
To be built even more into the brand new Xbox
Of course, the helper should be similar to the platform Microsoft already encourages its customers to automate help services. Examples of interactions where the console first asks “What can I help you with today?” include Xbox hardware errors and subscribers.
In addition to AI as a support service, Microsoft will also use the technology to create game content, manage game operations internally and help test games. AI will also be a central part of the new and powerful Xbox console that Microsoft has already confirmed is on the way, but which they have not yet revealed anything about. It is likely that the new console will offer AI functions that current consoles are not capable of.
