Skousen, White goods | Affected by major IT crash – paying customers

Nettavisen: “Due to a very extensive IT crash at our warehouse and carrier all last week – this has caused huge delays in our delivery processes”.

This is what Skousen, who sells white goods and kitchen equipment, writes in an e-mail on Friday to customers who are waiting for orders.

Martin Bak, communications manager at Whiteaway Group – which owns Skousen – confirms the IT crash to Nettavisen.

– I can confirm that we have had an IT crash. The fault lies with our external logistics partner, says Bak.

Skousen has a total of 18 franchise stores in Norway, in addition to an online store.

Bak states that they are operational again now, but that all orders have been sent manually.

– We are working on getting the goods delivered. It was an extraordinary situation.

In the email, they write that affected customers will now receive NOK 500 in compensation.

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However, Bak clarifies that there is no question of a general compensation.

– All customers are treated individually and assessed on a case-by-case basis, and in relation to what they have bought. There is therefore no general compensation.

– How many customers are affected?

– I do not know.