“Due to a very extensive IT crash at our warehouse and carrier all last week – this has caused huge delays in our delivery processes”.
This is what Skousen, who sells white goods and kitchen equipment, writes in an e-mail on Friday to customers who are waiting for orders.
Martin Bak, communications manager at Whiteaway Group – which owns Skousen – confirms the IT crash to Nettavisen.
– I can confirm that we have had an IT crash. The fault lies with our external logistics partner, says Bak.
Skousen has a total of 18 franchise stores in Norway, in addition to an online store.
Bak states that they are operational again now, but that all orders have been sent manually.
– We are working on getting the goods delivered. It was an extraordinary situation.
In the email, they write that affected customers will now receive NOK 500 in compensation.
Also read: Tesla lays off 500 people in one department
However, Bak clarifies that there is no question of a general compensation.
– All customers are treated individually and assessed on a case-by-case basis, and in relation to what they have bought. There is therefore no general compensation.
– How many customers are affected?
– I do not know.
Tags: Skousen Delays Electricity giant hit major crash Pays customers
